Cancellation Policy
Coco Mooloolaba has a low and a high season cancellation policy.
Low Season Policy and Dates
All bookings are 100% refundable until 14 days prior to your arrival. At 14 days prior to your arrival, bookings become non refundable and full payment will be automatically taken from your credit card and a confirmation emailed to you.
16 June 2021 – 10 December 2021
27 January 2022 – 09 December 2022
30 January 2023 – 31 March 2023.
High Season Policy and Dates
All bookings are 100% refundable until 30 days prior to your arrival. At 30 days prior to your arrival, bookings become non refundable and full payment will be automatically taken from your credit card and a confirmation emailed to you.
11 December 2021 – 26 January 2022
10 December 2022 – 29 January 2023
No Shows and early departures will be charged 100%.
In the case of Travel Restrictions imposed by State and Federal Governments that prevent you from travelling we are happy to offer you a credit for a future stay. Please contact us for more information.
E-scooter and E-bike charging policy
Due to insurance and liability concerns, the charging of e-scooters and e-bikes by guests on the premises is prohibited.
Terms and Conditions
Tariffs are for 2 people in a 1 bedroom apartment and 4 people in a 2 bedroom apartment. Maximum 3 guests in a 1 bedroom apartment and a maximum 5 guests in a 2 bedroom apartment. Additional charge for extra persons 2 years old and above – $35 per night.
Cots $45 per stay and Highchairs $35 per stay.
In our 2 Bedroom Apartments, the 2 single beds in the 2nd bedroom can be zipped together to make 1 king bed on prior application. Cost per stay $15
The full amount of your accommodation will be automatically charged to your card when free cancellation ends. If you book and are already inside our cancellation policy, you card will be charged. Credit card details required on check-in. If no Credit Card is available, a bond of $400 is required.